• Customer Service Office Administrator Vacancy

    • By Lydia Lucas
    • January 6, 2023
  • As our ‘Core’ Customer Service Administrator you will be working for a small family-run business currently supplying its products throughout the UK, Europe and Australia with an ambition to continue to expand its services and products.

    Location: Chelston Business Park, Wellington (Nr Taunton), Somerset (Just off Jct 26, M5)
    Hours: Mon – Thur 09:00 – 17:00
    Fri 09:00 – 15:00
    Start and fiinish times flexible for the right candidate

    Annual Salary: £21,840 – £23,920 (based on 38 hour week maximum) pro-rata

    Job Overview

    StrideOn prides itself on our excellent customer service record and as the main customer service contact within the team you will require a friendly, confident and empathetic attitude when communicating with customers by phone and email.

    Key Responsibilities:
    • Processing customer orders from phone enquires and from our website
    • Dealing with product enquiries from both the general public and hospitals
    • Processing and tracking shipments and collections with our couriers
    • All administrative tasks are processed and recorded with our inhouse Admin Tools System which links directly with our website www.strideon.co.uk and our courier system
    • Recording sales data/figures using Excel and/or Sage Accounts
    • Collation of staff timesheets and annual leave records
    • Organisation of our regular mailshot letters to hospitals
    • General office duties – filing, monitoring stationery supplies, etc.
    • Training will be provided

    Education
    • Ideally the candidate will have English and Maths GSCE
    • Be computer literate

    Specific Skills
    • Impeccable Customer Service skills that are proven
    • Office Administration
    • Microsoft Office Suite experience, particulary Excel & Word will be an advantage

    Personal Characteristics
    • Be able to work in a small team environment.
    • Be proactive with your contributions to the team.
    • Good time keeping and willingness to learn
    • Have the ability to work unsupervised.
    • Be able to operate under pressure from time to time.
    • Be empathetic

    Please email CV and covering message to admin@strideon.co.uk

    Application closing Date: 22nd January 2023

    Interviews and job introduction to be scheduled for week commencing 23rd January 2023